How Is My Response Rate Calculated?

Let's walk through how we calculate response rates to ensure fairness and ease for everyone involved.

• How do you calculate the response rate?
  • Your response rate is simple math: (Total Received - No Responses) / Total Received. It's the percentage of requests you've responded to versus those you've received.

• What factors affect my response rate?
  • Grace Period: You've got 2 hours after a request to respond penalty-free. If the request is canceled or confirmed within this time, it won't ding your response rate.
  • Quiet Period (10p-8a in your timezone): No need to worry during nighttime hours. If you don't respond to a request received during this time and it's confirmed, canceled, or expired within these hours, it won't affect your response rate.
  • Auto Response: Sitters have 24 hours to reply. If you don't respond, the system auto-declines the request, counting it as a "no response."
  • Recurring Requests: Multiple-date requests are bundled. Respond to one date, and it counts as a response for all.

• How does Bambino ensure fairness in response rate calculations?
  • We've set up these rules to balance responsibility and understanding. Whether it's giving grace periods, considering quiet times, or handling recurring requests, fairness is key.

• Any tips for improving my response rate?
  • Keep those lines of communication open! Set notifications, stay proactive, and remember, timely responses benefit us all.

At Bambino, we're all about fostering a tight-knit community of parents and sitters. By grasping how response rates work and sticking to our guidelines, we can keep things running smoothly. Got more questions? Reach out anytime – we're here to lend a hand!