How does payment work?

Bambino is a cashless platform so all payments are processed through the app! Your first step will be to set up your payment preferences! Prior to set up, you will see the heading “Set Up My Payment Account” in your My Account tab. You can start there! For any questions on our payment processor, Stripe, check out our FAQ here:

Stripe Payments 

Once you have set up your Stripe account information, you will be able to view your transactions under “My Payments”. 

All payments are processed through Bambino. Sitters cannot request cash or any other form of payment made outside of the app. Doing so will result in removal from the platform.

How much do I get paid when I sit?

Bambino supports you in building your business as a Sitter! You set your rate to know exactly how much you will earn for each sit. If you’re unsure of what to charge, utilize the chart provided in the app to determine what amount is typically charged in your area, keeping in mind your experience level. :)

To change your rate: Click the “My Account” tab in the bottom right of the app. From there, look for the “My Hourly Rate” button and click that. This screen will let you change your hourly rate and provide you with helpful information about the rate you are charging.

If you change your rate, it will only affect future sits. Confirmed sits are locked in at your current rate.

When do I get paid?

Sitters are paid by Parents at the end of the sit! So, sit back and relax! We will do the work for you. 

Once the Parent confirms your payment, it will automatically deposit into your account within 2-5 business days once the payment is completed. If you would like to receive your payment faster, you can choose Stripe’s “Instant Payment” option for a small fee!* 

If you babysit between Friday evening through Sunday, and the Parent confirms the payment right away, your payment should be deposited no later than Wednesday evening. Bookings completed after 5 pm will not process until the following day. Bank holidays or Parent payments with American Express might delay payments. 

To avoid any delays, please confirm your account information is entered correctly.  You can verify this by selecting: My Account > Update My Stripe Account.

*This is not available for all users. Please visit here for more information on supported payment methods.

It's been 5 business days and I haven't been paid, what do I do?

Rest assured, you will always receive payment for sits completed through the app! Bambino sends the Parent a payment reminder text around noon the day after the sit.  We review all completed and un-paid reservations daily (Mon-Fri) and follow up personally if payment still remains pending after 48 hours.  If we have been unable to reach the Parent we will reach out to you (the Sitter) to verify that the sit did occur and we will attempt to process the payment on behalf of the Parent. 

If it has been over 5 business days and you have not heard from us, please reach out to support@bambinositters.com and we'll get this taken care of for you.  We've got your back!