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Frequently Asked Questions (FAQs)
Getting Started for Parents
Why should I connect my Facebook contacts to my Bambino account?
How is Bambino different from existing solutions?
What is Bambino?
How much does Bambino cost?
How do I use Bambino?
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Getting Started for Sitters
How to use the Bambino App
How old do I have to be to join Bambino?
How do I set up my profile?
How Refer-a-Friend Works
How does payment work?
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For Users located in Charlotte, NC and Florida
What does Beta mean for Sitters? (Only for users in Florida & Charlotte, NC)
What happened to my Rewards? (Only for users in Florida & Charlotte, NC)
How much does Bambino cost? (Only for users in Florida & Charlotte, NC)
What are the rules for messaging? (Only for users in Florida & Charlotte, NC)
Can I speak with, message or meet a Sitter before booking? (Only for users in Florida & Charlotte, NC)
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My child wants to be a sitter on Bambino, is this allowed?
How do you vet your sitters?
Do you provide babysitters?
Do I need to tip my babysitter?
Can I change the rate I pay my babysitter?
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How is my Star Rating Calculated?
It's been 3 business days and I haven't been paid, what do I do?
What do I do if a parent has not confirmed a sit I accepted?
Can I charge more for multiple kids?
How to create a recurring event in your calendar
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Managing Your Account
I forgot my password, what do I do?
How do I hide, deactivate, or delete my account?
How do I redeem my 'Refer-a-Friend' Credits/Rewards?
How do I update my phone number, name, birthdate or remove children?
COVID-19 Vaccination and Antibody Status
How do I contact Bambino?