Support Portal

Getting Started for Parents 14

• Why should I connect my Facebook contacts to my Bambino account?
• How is Bambino different from existing solutions?
• What is Bambino?
• How much does Bambino cost?
• How do I use Bambino?

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Getting Started for Sitters 11

• How to use the Bambino App
• How old do I have to be to join Bambino?
• How do I set up my profile?
• How Refer-a-Friend Works
• How does payment work?

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For Users located in Charlotte, NC and Florida 8

• What does Beta mean for Sitters? (Only for users in Florida & Charlotte, NC)
• What happened to my Rewards? (Only for users in Florida & Charlotte, NC)
• How much does Bambino cost? (Only for users in Florida & Charlotte, NC)
• What are the rules for messaging? (Only for users in Florida & Charlotte, NC)
• Can I speak with, message or meet a Sitter before booking? (Only for users in Florida & Charlotte, NC)

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For Parents 23

• My child wants to be a sitter on Bambino, is this allowed?
• How do you vet your sitters?
• Do you provide babysitters?
• Do I need to tip my babysitter?
• Can I change the rate I pay my babysitter?

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For Sitters 20

• How is my Star Rating Calculated?
• It's been 3 business days and I haven't been paid, what do I do?
• What do I do if a parent has not confirmed a sit I accepted?
• Can I charge more for multiple kids?
• How to create a recurring event in your calendar

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Managing Your Account 5

• I forgot my password, what do I do?
• How do I hide, deactivate, or delete my account?
• How do I redeem my 'Refer-a-Friend' Credits/Rewards?
• How do I update my phone number, name, birthdate or remove children?
• COVID-19 Vaccination and Antibody Status

Contact Us 1

• How do I contact Bambino?