Support Portal

With our latest update, we have added a multi-part rating system that allows parents to rate their sitter in five key areas. After significant input from th...

Rest assured, you will always receive payment for sits completed through the app (excluding cash or payments processed outside of the app) and we're on...

"Awaiting parent confirmation" means that we have texted the parent to notify them that you have accepted the request and you are now waiting for ...

We get it, multiple kids can be more difficult than one, however, there are many factors that can impact the complexity of a sit, e.g. bedtime, late nights,...

We understand that you are busy and want to help you add your work, class or vacation schedule to your profile so parents will not request you during those ...

We know that it can be a little tricky to delete or edit a recurring event and we hope to improve the calendar function in the near future.   You can re...

All electronic payments on Bambino are processed through a trusted third-party payment system and are reported on your 1099-K form. According to the IRS, in...

We advise sitters not to accept a sit where they would have to bring their child(ren) with them.   We discourage this arrangement because it can be very co...

No, Bambino is a platform for traditional babysitting services where parents request a childcare provider to care for their own children in their home. Sit...

We've all been there, but it never feels good.⁠ ⁠ Our biggest tip: If you need to cancel, do it early! ⁠ ⁠ Although cancellations are strongly discoura...