What happens if I need to cancel a booking?

We get it—life happens! If you need to cancel, no worries. Just try to give your Sitter at least 24 hours' notice.

If you cancel within 24 hours, there’s a small $4.95 fee. Within 2 hours, the charge is one hour at the Sitter’s rate or $20, whichever is greater. If your Sitter needs to cancel, there’s no charge to you.

Your trust matters to us. We carefully review cancellations to keep things smooth and reliable for both Parents and Sitters.

Thanks for being part of the Bambino community!

At Bambino, we're here when you need us. Call us directly at (844) 622-6246, and a team member will assist you. We're available Monday–Friday, 9 AM–5 PM EST.