Our Commitment to Safety at Bambino

At Bambino, we understand that choosing a babysitter is an important decision. That’s why we emphasize the power of community—trustworthy friend recommendations and real family feedback—along with solid safety practices to ensure you feel confident and supported in your choice.

Our Approach to Community

Community is at the heart of everything we do. We believe in the power of friend and neighbor recommendations. Every sitter on our platform has earned positive feedback from at least one parent in their community. You can read reviews and see which sitters your friends trust, helping to build a supportive and connected network.

Prioritizing Safety

While personal recommendations are paramount, we also prioritize safety and diligence through third-party providers. Here’s how:

1. Mobile Validation: We validate Member's phone numbers using a two-way six-digit validation code via Twilio, ensuring everyone is registering with a real phone number. This is a fraud prevention measure.

2. Carrier Validation: Phone numbers are cross-checked against carrier records via Telesign to block and eliminate Members registering with a VoIP number (Google Voice) or prepaid (burner) phone. This is a fraud prevention and safety measure.

3. ID Verification: All Members (18 and over) are required to validate their ID through Stripe's Identity Verification Platform.

4. Sex Offender/Terrorist Lookup: All Members are run through Family Watchdog, which cross-checks a Member's address against the national sex offender database and global terrorist watchlist. All matches are immediately blocked.

5. Background Checks: All Elite Sitters are run through full national, state, and county criminal background checks via Checkr. All Sitters 18+ can complete a background check and DMV scan, which will be highlighted on their profile.

6. Bambino Verified Members: Once a Member completes a booking through the app, they are marked as “Verified,” providing another layer of comfort that the Member is a legitimate Parent or babysitter who has completed a booking on Bambino.

Seeking Guidance from Your Community

Parents have always shared babysitter recommendations, whether at the playground, PTA meetings, or over coffee. Bambino brings this tradition online. You can easily reach out to your friends for their opinions, making the process as simple and reassuring as borrowing a cup of sugar from a neighbor.

What if I have more questions?

If you have any more questions, don’t hesitate to ask. We’re here to help and ensure you have the best possible experience.

Thank you for being a part of the Bambino community. We're dedicated to making your childcare experience as smooth and safe as possible.

Here at Bambino, if you need to talk to us, we want to talk to you. Reach a member of our team directly here: (844) 622-6246 and one of our team members will assist you. We are available Mon - Fri from 9am-5pm ET.