Parents

How do I contact Bambino Support?
There are several ways to contact Bambino Support. Chat In the Bambino app, navigate to: My Account → Contact Us → Chat with us Enter the phone number...
Wed, 6 May, 2026 at 11:44 AM
How do I adjust the start time for my booking?
To update the start time on a confirmed booking: Open the Bambino app and navigate to the Bookings tab. Select the booking you would like to update. Tap...
Wed, 6 May, 2026 at 11:46 AM
Our Commitment to Safety at Bambino
At Bambino, we know choosing a Sitter is an important decision. Our approach is built around something Parents have always trusted — recommendations from...
Wed, 6 May, 2026 at 2:20 PM
Can I tip my babysitter?
At Bambino, tips are always appreciated but never expected. Sitters set their own hourly rates, helping keep pricing transparent for both Parents ...
Wed, 6 May, 2026 at 2:22 PM
Can I change the rate I pay my babysitter?
Sitters on Bambino set their own hourly rates, which are displayed to Parents before a booking request is sent. The hourly rate for that booking ca...
Wed, 6 May, 2026 at 2:26 PM
Does my usual Sitter need Bambino?
If you would like to book and pay your usual Sitter through Bambino, your Sitter will need to create a Bambino account. Parents can invite Sitter...
Wed, 6 May, 2026 at 2:49 PM
Can I use my FSA or claim childcare expenses for Bambino bookings?
Some Bambino bookings may qualify for reimbursement through a Dependent Care FSA or other employer-sponsored childcare benefit program when the care is work...
Wed, 6 May, 2026 at 2:31 PM
What happens if I need to cancel a booking?
Bambino understands that plans can change. If you need to cancel a booking, we ask that Parents provide as much notice as possible to their Sitte...
Wed, 6 May, 2026 at 2:25 PM
Can I use Bambino while traveling?
Yes. Bambino can be used while traveling. Parents can add a secondary address in the app and select which address to use when creating a booking request...
Wed, 6 May, 2026 at 3:20 PM
Can I contact a Sitter who has accepted my request before confirming?
Yes. On Bambino, Parents can message a Sitter who has accepted their sit request before confirming the booking. Once a booking is confirmed, a ch...
Wed, 6 May, 2026 at 2:47 PM