Our Commitment to Security and Safety at Bambino - How We Vet Our Sitters

Modified on Tue, 2 Jul at 12:02 PM

At Bambino, we understand how crucial it is to find a trustworthy babysitter. We take this responsibility seriously, using both community feedback and rigorous safety measures to ensure you find the right fit.

Our Approach to Community

Community is at the heart of Bambino. We believe in the power of word-of-mouth recommendations. Every Sitter on our platform has received positive feedback from at least one Parent within their community. You can read reviews and see which Sitters your friends trust, fostering a supportive and connected community.

Prioritizing Safety

While personal recommendations are invaluable, we also prioritize safety and diligence. Here's how:

1. Mobile Validation: We validate Member's phone numbers using a two-way six-digit validation code via Twilio, ensuring everyone is registering with a real phone number. This is a fraud prevention measure.

2. Carrier Validation: Phone numbers are cross-checked against carrier records via Telesign to block and eliminate Members registering with a VoIP number (Google Voice) or prepaid (burner) phone. This is a fraud prevention and safety measure.

3. ID Verification: All Members (18 and over) are required to validate their ID through Stripe's Identity Verification Platform.

4. Sex Offender/Terrorist Lookup: All Members are run through Family Watchdog, which cross-checks a Member's address against the national sex offender database and global terrorist watchlist. All matches are immediately blocked.

5. Background Checks: All Elite Sitters are run through full national, state, and county criminal background checks via Checkr. All Sitters 18+ can complete a background check and DMV scan, which will be highlighted on their profile.

6. Bambino Verified Members: Once a Member completes a booking through the app, they are marked as “Verified,” providing another layer of comfort that the Member is a legitimate Parent or babysitter who has completed a booking on Bambino.

Seeking Guidance from Your Community

Parents have always shared babysitter recommendations, whether at the playground, PTA meetings, or over coffee. Bambino brings this tradition online. You can easily reach out to your friends for their opinions, making the process as simple and reassuring as borrowing a cup of sugar from a neighbor.

What if I have more questions?

If you have any more questions, don’t hesitate to ask. We’re here to help and ensure you have the best possible experience.

Thank you for being a part of the Bambino community. We're dedicated to making your childcare experience as smooth and safe as possible.

Here at Bambino, if you need to talk to us, we want to talk to you. Reach a member of our team directly here: (844) 622-6246 and one of our team members will assist you. We are available Mon - Fri from 9am-5pm ET. 

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