Difficulty logging in and receiving the 6 digit verification code

Modified on Fri, 20 Jan 2023 at 02:02 PM


This is usually due to a temporary network or connection issue.  Please try to log in when you have a strong WiFi and/or cellular signal.  The access code is valid for 5 minutes, so please ensure you are waiting a couple of minutes after selecting 'Verify' to receive the code before submitting a new request. We cannot provide codes over the phone or email for security reasons.  


Additionally, please make sure you have enabled the feature on your phone to auto-fill verification codes.  

Here are instructions for Apple and Android devices: 


Apple Device


Android Device


Finally, some carriers block messages from a short-code number.  All Bambino text alerts come from the short code number 269-05. This enables users to subscribe and unsubscribe from Bambino messages. You can send a test message to see if this could be the cause of the problem.  Please text "Start" to 269-05.  If you do not receive a response, your carrier has blocked short-code subscribers from your phone.  


To learn more about short-codes and see if your carrier is blocking these messages please reference this article.



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