Difficulty logging in and receiving the 6 digit verification code

Modified on Fri, 02 Sep 2022 at 10:30 AM

 

This is usually due to a temporary network or connection issue.  Please try to log in when you have a strong WiFi and/or cellular signal.  The access code is valid for 5 minutes, so please ensure you are waiting a couple of minutes after selecting 'Verify' to receive the code before submitting a new request. We cannot provide codes over the phone or email for security reasons.  

 

Additionally, please make sure you have enabled the feature on your phone to auto-fill verification codes.  Here are instructions for Apple and Android devices. 

 

Apple device here: https://support.apple.com/guide/iphone/automatically-fill-in-sms-passcodes-on-iphone-iphc89a3a3af/ios 

 

Android device here: https://www.techrepublic.com/article/how-to-enable-sms-verification-code-autofill-in-android/. 

 

Finally, some carriers block messages from a short-code number.  All Bambino text alerts come from the short code number 269-05. This enables users to subscribe and unsubscribe from Bambino messages. You can send a test message to see if this could be the cause of the problem.  Please text "Start" to 269-05.  If you do not receive a response, your carrier has blocked short-code subscribers from your phone.  

 

To learn more about short-codes and see if your carrier is blocking these messages please reference this article: https://usshortcodedirectory.com/faq/why-cant-i-receive-short-code-messages/.

 

Please reach out if you are still having difficulty receiving the code and we will help you to troubleshoot further.

 

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