This is usually due to a temporary network or connection issue. Please try to log in when you have a strong WiFi and/or cellular signal. The access code is valid for 5 minutes, so please ensure you are waiting a couple of minutes after selecting 'Verify' to receive the code before submitting a new request. We cannot provide codes over the phone or email for security reasons.
Additionally, please make sure you have enabled the feature on your phone to auto-fill verification codes. Here are instructions for Apple and Android devices.
Apple device here: https://support.apple.com/guide/iphone/automatically-fill-in-sms-passcodes-on-iphone-iphc89a3a3af/ios
Android device here: https://www.techrepublic.com/article/how-to-enable-sms-verification-code-autofill-in-android/.
Finally, some carriers block messages from a short-code number. All Bambino text alerts come from the short code number 269-05. This enables users to subscribe and unsubscribe from Bambino messages. You can send a test message to see if this could be the cause of the problem. Please text "Start" to 269-05. If you do not receive a response, your carrier has blocked short-code subscribers from your phone.
To learn more about short-codes and see if your carrier is blocking these messages please reference this article: https://usshortcodedirectory.com/faq/why-cant-i-receive-short-code-messages/.
Please reach out if you are still having difficulty receiving the code and we will help you to troubleshoot further.
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