Sometimes mix-ups happen! When a Sitter accepts your request, you’ll get a text notification. However, if they later realize they’re unavailable and update their status, the app won’t send a follow-up text.
This can happen if a Sitter accidentally accepts before double-checking their schedule or taps “accept” when they meant to decline.
No worries—you can easily add more Sitters to your request! Just go to Bookings > Requests, select the pending request, and tap Add More Sitters at the bottom of the screen. We’re here to help you find the perfect Sitter!
At Bambino, we're here when you need us. Call us directly at (844) 622-6246, and a team member will assist you. We're available Monday–Friday, 9 AM–5 PM EST.
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