This is usually due to a temporary network or connection issue. Please try to log-in when you have a strong WiFi and/or cellular signal. The access code is valid for 5 minutes so please make sure you are waiting a couple of minutes after selecting to 'Verify' to receive the code before submitting a new request. We are unable to provide codes over the phone or email for security reasons.
Additionally, please make sure you have enabled the feature on your phone to auto-fill verification codes. Here are instructions for Apple and Android devices.
Finally, some carriers block messages from a short-code number. All Bambino text alerts come from the short code number 269-05. This enables users to subscribe and unsubscribe from Bambino message. You can send a test message to see if this could be the cause of the problem. Please text "Start" to 269-05. If you do not receive a response, your carrier has blocked short-code subscribers from your phone.
Please reach out if you are still having difficulty receiving the code and we will help you to troubleshoot further.