For Parents

What happens if I need to cancel?
We get it, sometimes your plans change and you need to cancel. It happens to everyone. In the event you need to cancel, we ask that you give your sitter as ...
Wed, 11 Dec, 2019 at 8:24 AM
What if I want more than one sitter at a time?
Sometimes you may have an event that requires multiple sitters. In cases such as this, simply make one request and select all the sitters you might be inter...
Fri, 12 Oct, 2018 at 1:33 PM
How do I claim childcare expenses for sits booked through Bambino?
Unfortunately, we are not able to provide you with Bambino's EIN, as Bambino is not the child care provider. Rather, Bambino is a platform that enables...
Tue, 17 Mar, 2020 at 10:55 AM
What is Suggested Sitters?
Suggested Sitters is a program designed to help you find an available sitter faster and easier than ever before. Through a unique alogrithm, Bambino looks a...
Thu, 5 Dec, 2019 at 1:59 PM
Can I use Bambino while traveling?
Yes!  You can definitely use Bambino while traveling. In order to create a request in a new city/town you simply need to change your home address in the app...
Mon, 16 Dec, 2019 at 12:57 PM
Can I share a Bambino account with my spouse/partner?
Yes! You and your partner can both be logged into a single account on multiple devices.  The second parent will enter the phone number associated with the m...
Wed, 8 Jan, 2020 at 11:07 AM
Can I contact a Sitter who has accepted my request before confirming?
We understanding finding the right Sitter for your family is important and we strive to connect parents with local, vetted Sitters recommended by their frie...
Thu, 9 Jan, 2020 at 6:04 PM
Can I speak with, message or meet a Sitter before booking?
It's not uncommon for parents to want to meet with sitters before they leave their kids with them. In those cases, we suggest putting out a request for...
Wed, 22 Jan, 2020 at 12:47 PM
How can I change the start time of a confirmed sit?
You are unable to change the details of a request once submitted or confirmed BUT you can adjust both the start and the end times when you choose to "E...
Wed, 22 Jan, 2020 at 3:39 PM
I was notified that a Sitter accepted my request but they are no longer available in the app?
I apologize for the confusion. When a sitter accepts a request it triggers a text message to alert the parent. If the sitter changes her response to decline...
Wed, 22 Jan, 2020 at 5:21 PM