Bambino aims to provide Parents with a safe and secure platform to share their neighborhoods best and favorite sitters. Parents rely on honest feedback from other Parents when deciding whether or not a Sitter would be a good fit for their family. This is why we include reviews at the end of each sit and share them as part of the Sitter's profile. When you mark your review as "Private" our Support Team will be notified and the content of the review will not be visible to other Parents as a part of the Sitter's profile.
We added this so feature so instead of not submitting feedback after a less than desirable sit, parents would be able to alert our Support Team and the local Community Coordinator so we could reach out and provide some additional support and guidance to the Sitters if necessary. We get it, sometimes a sitter is great for one family but just not a great fit for your family or kids personalities. Sometimes a sitter that is a natural with infants and toddlers can struggle with a 6 year old who has decided he won't eat his dinner, take a bath or go to bed tonight.
While we hope parents feel comfortable sharing their experience and highlighting the Sitter's strengths we also hope parents can politely share if the sitter seemed to struggle with bedtime, meal prep, or managing multiple or strong willed kids etc.
Please don't hesitate to reach out to our Support Team: firstname.lastname@example.org. We are all moms and have left hundreds of reviews for sitters (some of us with kids who like to challenge their sitters ?). We have some well crafted language to help you leave a balanced and fair review that will help other parents decide if the Sitter will be a good fit for their family.